سياسة الاسترجاع والإلغاء

Refund & Cancellation Policy

Free trial. New accounts get a free trial with trial credits so you can evaluate ردّي before paying.

Subscriptions. You can cancel renewal at any time; access continues until the end of the paid period. Full refund if requested within 7 days of your first subscription payment and less than 10% of the plan's credits were used. Otherwise, periods already started are non-refundable.

Credit top-ups. Unused top-up credits are refundable within 14 days of purchase. Credits already consumed by sent replies are non-refundable.

Service failures. Credits for replies that fail to send are returned automatically. Extended outages on our side are compensated with credits or subscription extensions.

How to request. Email info@raddi.app from your account email with the payment date. We respond within 3 business days; refunds go back to the original payment method within 5–14 days depending on your bank.